Got a question? Here's some of the most frequently asked questions but don't be afraid to CONTACT direct or via any of our social media pages.
What's the Early Bird Offer?
Between Friday 7th October and Monday 10th October 2016, you will receive one free off-peak beach hut hire day. This is to celebrate the launch of Millie's Beach Hut Club and you need to be signed up and paid by midnight on Monday.
I don't think I'll use the off-peak dates, what can I do?
Whilst I love an off-peak date at the beach, you may not! Don't worry, these codes will be issued in monetary terms (£35). So if you decide to upgrade to a peak season date, you can do so by paying the difference. Remember one of the benefits of membership is that you get 5% off any additional dates - this applies in this case too!
You mentioned 48 hrs cancellation policy. Why is that different to a standard booking?
Our current cancellation policy includes a nonrefundable deposit of £10 per booking. The remaining value is only refunded if cancellations are received more than two weeks pre your booking date.
One of the benefits of the club is that all you need to do is notify more than 48 hours in advance and we'll just reschedule your date. No fuss, no questions. Simple.
How far ahead can I book?
You'll always be able to book up to 12 months in advance.
Which Beach Huts can I book?
Ah, this one's easy - all of them! You'll be first to hear of any new huts too and be given an exclusive pre-sale booking period.
I've already booked some future dates, what should I do?
Well, the choice is entirely yours. you can either keep those dates in and paid separately making the most of your new beach hut club membership. Or, just let us know and we can refund those dates and apply your new club membership to those dates too.
All of your beach huts are fully booked, what should I do?
If you've joined mid summer then this could be the case. However, we'll try to avoid this situation but providing a gentle reminder to you as the dates start to fill up.
Don't worry if you do leave it too late, your codes have no expiry date. You can roll them forward to another year, if you need or wish to.
My email with codes to book my beach hut hire dates hasn't arrived, what do I do?
If you've just signed up to one of our plans, can I first say, YAY!!! How exciting.
But I know that you'll want to get on and book those days at the beach. If your email hasn't been received within 24hrs of signing up, please do first check your junk folder. We find that 9 times out of 10, the email will have slipped into guest junk folders and would recommend that you add us to your safe list.
If you still haven't received it, don't worry. Just let us know via the contact page and we will be happy to send a replacement.
Can I change the details of my plan?
Of course, you can and you can move down or up plans. Whether you have paid monthly or yearly, we'll need to work out which dates you have already used and work out any balance to be refunded and/or new payment amounts.
Everyone will be different due to timings so do just contact us to arrange. No need to call, if you'd prefer not to. We can action by email or via social media.
How do I pay?
Whether you want to pay monthly or annually, we are using GoCardless for all payments. This means they'll be taken via your bank account by direct debit.
What date will payments be taken?
If you choose the monthly option, then these will be taken on the anniversary of the date you sign up. So if you join on the 9th, then payments will be taken on the 9th of each month going forward.
Does my membership automatically renew?
Yes, the payments are recurring until the point you choose to cancel your membership. On your anniversary date, you'll have new codes assigned to book for the year ahead's payments.
How do I cancel?
While I'll be sad to see you go, we adopt a policy of no questions asked and we won't try to sell you something else when you do wish to cancel. Just contact us any way you'd like to (email, phone or social media).
Whether you have paid monthly or yearly, we'll need to work out which dates you have already used and work out any balance.
If you've paid more than you've used, we'll issue codes for this balance which will expire after 6 months. As you lose all membershp benefits at the date you leave, then normal T&Cs will apply to these bookings.
If you have used more than you've paid, we can send an invoice for the balance OR agree a date that you'll direct debits will end to cover the balance.
Everyone will be different due to timings so do just contact us to arrange.