My 100th Blog: Reflections on 2016

About three weeks ago, I realised I was in shooting distance of publishing my 100th blog this year. While there have been Facebook Lives, emails and even a video produced during 2016, it feels like a significant milestone and one … Read More

Behind The Scenes (BTS): Our new approach to customer experience

Have you heard about the latest BAD customer experience example? It’s not been possible to open a social media feed today without seeing the saga unfold around Balgonie Castle and as at 9.22pm tonight, the facebook post initiated by Lauren … Read More

Behind the Scenes (BTS): Better Late than Never

I woke up this morning with a one of those niggles, I knew if I couldn’t come up with a solution to a problem that had come up, I was going to have to push the official opening dates of … Read More

1 2